Your satisfaction is our goal – so your complaint is our opportunity to improve.

If you have any reason for complaint, please let us know.

Please use one of the following contact options:

Cetex-Rheinfaser GmbH
in person: At the office in Ganderkesee (Handelsstrasse 1, 27777 Ganderkesee)
Phone: +49 4222 9306-0
(Monday to Thursday, 08:00 to 17:00
Friday, 08:00 to 14:30)

Please have all relevant details of your complaint ready.

Alternatively, you can send your complaint by letter to the following address:
Cetex-Rheinfaser GmbH
Complaint handling
Handelsstrasse 1
27777 Ganderkesee

Please remember to always include your name and a contact option if you would like us to reply to your complaint.

What happens to your complaint?
As soon as we receive your message, we will record your complaint and pass it on to our management for personal processing.
If necessary, the complaint will be forwarded to the relevant department for processing. This department will examine and process the matter carefully and reply to you.

When will you receive a reply?
We will respond to your complaint as quickly as possible. As a rule, you will receive a confirmation of receipt or a final response from us within a week. However, it can happen that a thorough investigation takes some time. In this case, we will send you an interim message.

Your satisfaction is important to us and we thank you for your support in the continuous improvement of our company.

With kind regards,

Your Cetex-Rheinfaser GmbH Team